Satair - It Supporter

Satair Pte Ltd

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It incident and service request resolution
Major incident coordination and management
Pc environment stability and support
** Satair Pte Ltd is seeking an IT Supporter to assist colleagues with IT incidents and service requests, ensuring a stable computing environment. The ideal candidate will have a Bachelor's degree or relevant experience, familiarity with IT support, and strong communication skills. **

Job Summary

  • The role focuses on supporting colleagues by resolving IT incidents, managing major incidents, and ensuring a stable PC environment.
  • Responsibilities include managing hardware and software assets, monitoring licenses, and maintaining security protocols for portable devices.
  • Candidates must possess strong written skills to create knowledge articles and participate in technical documentation for Satair's IT setup.

Matching Summary

Match Score: 75

** Satair Pte Ltd is seeking an IT Supporter to assist colleagues with IT incidents and service requests, ensuring a stable computing environment. The ideal candidate will have a Bachelor's degree or relevant experience, familiarity with IT support, and strong communication skills. **

Skills & Requirements

Must-have

  • IT Incident and Service Request resolution
  • Major Incident coordination and management
  • PC environment stability and support
  • Network protocols DHCP and DNS understanding
  • Printer troubleshooting and management
  • IT Asset Life Cycle Management CMDB
  • Knowledge Article documentation writing

Nice-to-have

  • Active participation in regional IT activities
  • Collaboration with central IS/IT solutions
  • Contributing to IT project improvements
  • Input on service stability enhancements
  • Experience with Airbus organizational structure

Key Requirements

  • Bachelor's Degree or 1+ years experience within IT Support
  • ITIL Foundation certification required
  • Broad understanding of network topics including DHCP and DNS

Work Rights

Not specified

Tailored Resume

Cover Letter