Specialist, Premium Support

Airbnb

Japan, Japan
On-site
Exceptional customer service
End-to-end case ownership
High volume case handling
Airbnb is seeking a Specialist for Premium Support based in Japan, focusing on delivering exceptional customer service to enhance the experience of guests and hosts. The ideal candidate should possess strong communication skills, hospitality experience, and the ability to manage complex customer cases effectively

Job Summary

  • Provide exceptional customer service support to the Airbnb community, focusing on premium and luxury segments.
  • Take end-to-end ownership of complex cases, ensuring complete resolution while fostering strong user relationships.
  • Leverage functional operational knowledge to support team success and provide insights for continuous improvement.

Matching Summary

Match Score: 85

Airbnb is seeking a Specialist for Premium Support based in Japan, focusing on delivering exceptional customer service to enhance the experience of guests and hosts. The ideal candidate should possess strong communication skills, hospitality experience, and the ability to manage complex customer cases effectively.

Skills & Requirements

Must-have

  • Exceptional customer service
  • End-to-end case ownership
  • High volume case handling
  • Proactive user experience enhancement
  • Bilingual English and Japanese proficiency

Nice-to-have

  • Hospitable and analytical mindset
  • Adaptable to fast-paced environments
  • Professionalism and confidentiality
  • Flexibility and resourcefulness

Key Requirements

  • 3+ years of relevant experience
  • Multicultural customer service experience
  • Experience with high-profile clientele preferred
  • Experience making calls and handling customer contacts
  • Ability to work weekends and holidays
  • Ability to work early morning/evening shifts

Work Rights

Not specified

Tailored Resume

Cover Letter