Customer Contact Comms Associate-voice

Accenture Australia

Omnichannel customer service experience
English language proficiency
Ability to perform under pressure
The role involves managing and resolving customer queries, handling escalations, and providing best resolutions within SLAs

Job Summary

  • The role involves managing and resolving customer queries, handling escalations, and providing best resolutions within SLAs.
  • This position requires working in rotational shifts as part of the Customer Support vertical at Accenture Australia.
  • Candidates must possess proficient English communication skills to interact with international customers effectively.

Matching Summary

The role involves managing and resolving customer queries, handling escalations, and providing best resolutions within SLAs.

Skills & Requirements

Must-have

  • Omnichannel customer service experience
  • English language proficiency
  • Ability to perform under pressure

Nice-to-have

  • Adaptable and flexible mindset
  • Agility for quick learning
  • Strong problem-solving skills

Key Requirements

  • 1 to 3 years of experience
  • Any Graduation or 12th/PUC/HSC qualification
  • Proficient English language ability

Work Rights

Not specified

Tailored Resume

Cover Letter