Call Center Representative - Roadside Assistance

AAA (Automobile Club)

Base: $18.85ph; weekend differential: + 10% ($20.7...
Fully remote
Prior customer service experience required
High school diploma or ged required
Ethernet internet connection mandatory
The AAA is seeking a fully remote Call Center Representative for its Roadside Assistance team, tasked with delivering exceptional service to members facing emergencies on the road. Candidates should have prior customer service experience and be comfortable in a high-volume call environment, with bilingual skills in Spanish being a plus. Comprehensive training, competitive pay, and numerous benefits are offered to support employees

Job Summary

  • As the first point of contact for members facing distress on the roads, you will deliver legendary service in a fast-paced 24/7 remote environment.
  • The role requires maintaining a compassionate demeanor while documenting details accurately and relaying critical information to expedite emergency dispatching.
  • Employees receive comprehensive training, health coverage, a pension, 401(k) matching, and tuition assistance as part of remarkable benefits.

Matching Summary

Match Score: 85

The AAA is seeking a fully remote Call Center Representative for its Roadside Assistance team, tasked with delivering exceptional service to members facing emergencies on the road. Candidates should have prior customer service experience and be comfortable in a high-volume call environment, with bilingual skills in Spanish being a plus. Comprehensive training, competitive pay, and numerous benefits are offered to support employees.

Salary

Base: $18.85/hour; Weekend Differential: +10% ($20.74/hr); Bilingual Bonus: +$1.00/hr

Skills & Requirements

Must-have

  • Prior customer service experience required
  • High school diploma or GED required
  • Ethernet internet connection mandatory
  • Ability to talk and type simultaneously
  • Compassionate demeanor under pressure

Nice-to-have

  • Bilingual English/Spanish fluency preferred
  • Previous call center experience a plus
  • Advanced computer and multi-tasking skills
  • Strong desire to help those in distress
  • Excellent verbal and written communication

Key Requirements

  • High School diploma or GED equivalent
  • Prior customer service experience
  • Dedicated quiet workspace with Ethernet connectivity
  • Minimum 25 Mbps download and 5 Mbps upload speed

Work Rights

Not specified

Tailored Resume

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