It Infrastructure Managed Service - Associate - Command Center(noc) - Operate

PRICEWATERHOUSECOOPERS

Onsite
Monitoring and troubleshooting infrastructure and applications
Itsm tool experience (servicenow, remedy)
Itil framework understanding
PricewaterhouseCoopers (PwC) is seeking an Associate for their IT Infrastructure Managed Service Command Center. This role involves monitoring and troubleshooting cloud-based systems and managing incidents while collaborating with diverse teams to enhance IT operations

Job Summary

  • You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
  • The role involves monitoring, L1.5 troubleshooting, and resolution for infrastructure and application-related issues, as well as service requests.
  • You will be expected to work in shifts, provide hand-over to the next shift, and provide on-call support as per business needs.

Matching Summary

Match Score: 85

PricewaterhouseCoopers (PwC) is seeking an Associate for their IT Infrastructure Managed Service Command Center. This role involves monitoring and troubleshooting cloud-based systems and managing incidents while collaborating with diverse teams to enhance IT operations.

Skills & Requirements

Must-have

  • Monitoring and troubleshooting infrastructure and applications
  • ITSM tool experience (ServiceNow, Remedy)
  • ITIL framework understanding
  • Managed services environment experience
  • Network device experience (router, switch, Meraki, SDWAN)

Nice-to-have

  • Adaptable to various clients and team members
  • Driven by curiosity and learning mindset
  • Appreciates diverse perspectives
  • Takes ownership and delivers quality work

Key Requirements

  • Relevant Experience: 2 Years to 5 Years
  • ITIL 4 certification is a plus
  • Proven verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter