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Workday is seeking a Senior Production Readiness Manager to provide technical support and customer engagement during deployment of their software solutions. The ideal candidate will have extensive experience in technical support, project management, and strong interpersonal skills to manage complex customer relationships and ensure successful software transitions.
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Job Summary
The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
This proactive team guides largest strategic customers through pre-deployment performance testing and business-critical activities in production.
Candidates must possess a BS or MS in a Technical Degree or equivalent experience with 7+ years in technical support and 5+ years in customer support.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Production Readiness Manager to provide technical support and customer engagement during deployment of their software solutions. The ideal candidate will have extensive experience in technical support, project management, and strong interpersonal skills to manage complex customer relationships and ensure successful software transitions.
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Skills & Requirements
Must-have
7+ years technical support experience
5+ years customer support or consulting
ERP system performance knowledge SaaS
Workday product architecture understanding
Senior leadership engagement skills
Nice-to-have
Crisis management experience
HR Time Tracking Recruiting Financials Payroll
Ability to thrive with ambiguity
Strong storytelling for technical concepts
Self-driven resourceful learning attitude
Key Requirements
BS or MS in Technical Degree or equivalent
7+ years technical support for complex software
5+ years customer support or ERP consulting
Experience with Workday applications preferred
APJ shift availability 6:30am to 3:30pm India time