Customer Issue Resolution Analyst - Credit And Collections (anz)

3M

Pasay City, Philippines
**
Bachelor's degree in business or economics
2-3 years of related job experience
Strong stakeholder management skills
** 3M is seeking a Customer Issue Resolution Analyst for its Credit and Collections team in Pasay City, Philippines. The role involves managing customer inquiries, handling order processing, and resolving issues while contributing to team objectives and corporate initiatives. **

Job Summary

  • This role involves managing the end-to-end credit and collections process while resolving customer issues for the ANZ region.
  • The successful candidate will interpret policies, investigate problems, and provide research-based solutions to ensure timely order resolution.
  • Employees are expected to drive results independently while collaborating with cross-functional teams to maintain high service levels.

Matching Summary

Match Score: 75

** 3M is seeking a Customer Issue Resolution Analyst for its Credit and Collections team in Pasay City, Philippines. The role involves managing customer inquiries, handling order processing, and resolving issues while contributing to team objectives and corporate initiatives. **

Skills & Requirements

Must-have

  • Bachelor's degree in business or economics
  • 2-3 years of related job experience
  • Strong stakeholder management skills
  • Sales Force experience
  • Sound investigative skills with attention to detail
  • Microsoft Office systems knowledge

Nice-to-have

  • Experience in FMCG company preferred
  • Process improvement initiative participation
  • Ability to influence change management activities
  • Training new employees capability
  • Power BI Reporting skills

Key Requirements

  • Bachelor's degree required
  • Minimum 2-3 years experience
  • Accounts Receivable/Collections background preferred
  • SAP & SFDC system experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter