Carrier's Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise
Job Summary
Carrier's Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise.
This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Matching Summary
Carrier's Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise.
Skills & Requirements
Must-have
Salesforce Service Cloud
Agile methodologies
enterprise digital commerce tools
requirements gathering
technical requirements definition
Nice-to-have
business process knowledge
continuous operational improvement
cross-functional teams collaboration
multicultural, multilingual, global environments
Key Requirements
4+ years professional experience supporting engineering teams
4+ years experience with Salesforce or Service Max