Workplace Experiences & Operations Sub-regional Lead

JLL UK

Ho Chi Minh City, Vietnam
Client interface and relationship management
Facilities and property management service delivery
Asset management and operations oversight
This role will be the single point of contact for HSBC in the sub-region, dedicated to ensuring a high level of client interface and develop client relations with their satisfaction on their facilities

Job Summary

  • This role will be the single point of contact for HSBC in the sub-region, dedicated to ensuring a high level of client interface and develop client relations with their satisfaction on their facilities.
  • You will be accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance.
  • Ensure client satisfaction with the client Facilities Management team by providing a seamless interface into the client’s real estate organization.

Matching Summary

This role will be the single point of contact for HSBC in the sub-region, dedicated to ensuring a high level of client interface and develop client relations with their satisfaction on their facilities.

Skills & Requirements

Must-have

  • Client interface and relationship management
  • Facilities and property management service delivery
  • Asset Management and Operations oversight
  • Key Performance Indicator (KPI) management
  • Capital and expense budget management
  • Client satisfaction and seamless interface

Nice-to-have

  • Innovation in service delivery
  • Leadership, responsiveness, and creativity
  • Develop client-specific processes and procedures
  • Share best practices within JLLIFM

Key Requirements

  • 10-15 years working experience in IFM field
  • English proficiency in writing and speaking
  • Stakeholder management across SEA countries
  • Banking industry experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter