Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (50% in-office, 50% remote)
Saas support experience
Enterprise cloud-based software
Troubleshooting web applications
Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role involves providing high-quality technical support for enterprise software applications, requiring strong analytical skills and experience in SaaS support

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
  • We’re committed to bringing passion and customer focus to the business of enterprise applications.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role involves providing high-quality technical support for enterprise software applications, requiring strong analytical skills and experience in SaaS support.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan or commission/bonus, annual stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS support experience
  • enterprise cloud-based software
  • troubleshooting web applications
  • SQL and Linux knowledge
  • data formats XML and JSON
  • log aggregation tools

Nice-to-have

  • customer advocate
  • financial planning software
  • implementing software integrations
  • sun-drenched optimism and drive

Key Requirements

  • 5+ years' experience in Technical Support
  • 2+ years' experience as a support engineer
  • managing highly escalated cases
  • experience with enterprise cloud software
  • foundational understanding of programming

Work Rights

Not specified

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