Customer Service Supervisor

The Cigna Group

5–7 years of customer service experience
Strong leadership and coaching skills
Proficient in microsoft office
The Communications Supervisor leads customer communications operations to ensure high-quality service delivery

Job Summary

  • The Communications Supervisor leads customer communications operations to ensure high-quality service delivery.
  • This role focuses on driving operational performance and continuous improvement.
  • Cigna is committed to fostering a customer-centric culture and values accountability in all interactions.

Matching Summary

The Communications Supervisor leads customer communications operations to ensure high-quality service delivery.

Skills & Requirements

Must-have

  • 5–7 years of customer service experience
  • Strong leadership and coaching skills
  • Proficient in Microsoft Office

Nice-to-have

  • Experience in insurance or healthcare
  • Ability to analyze data for insights
  • Foster a positive team culture

Key Requirements

  • Bachelor’s degree preferred
  • Prior contact center leadership experience
  • Ability to work rotational shifts

Work Rights

Not specified

Tailored Resume

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