Helpdesk Support Engineer (AWS)

SCIENTEC CONSULTING PTE. LTD.

Singapore
Base: up to $4,400; bonus/equity: not specified; b...
Hybrid work arrangement
3+ years application support experience
Aws cloudwatch and grafana monitoring
Linux/unix system troubleshooting
SCIENTEC CONSULTING PTE. LTD. is seeking a Helpdesk Support Engineer to provide L2 support for digital transformation projects, requiring experience with AWS and monitoring tools. The position offers a hybrid work arrangement and a competitive salary, emphasizing proactive system monitoring and troubleshooting

Job Summary

  • The role offers an opportunity to work on large-scale digital transformation projects within a hybrid work arrangement.
  • Engineers will provide Level 2 support for production systems while ensuring incidents are resolved within SLA timelines.
  • Candidates must have hands-on experience with monitoring tools like ELK Stack and Linux systems in high-availability environments.

Matching Summary

Match Score: 85

SCIENTEC CONSULTING PTE. LTD. is seeking a Helpdesk Support Engineer to provide L2 support for digital transformation projects, requiring experience with AWS and monitoring tools. The position offers a hybrid work arrangement and a competitive salary, emphasizing proactive system monitoring and troubleshooting.

Salary

Base: up to $4,400; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years application support experience
  • AWS CloudWatch and Grafana monitoring
  • Linux/Unix system troubleshooting
  • Root cause analysis and RCA
  • ECS Lambda S3 RDS knowledge

Nice-to-have

  • Strong documentation skills
  • Experience with ITIL processes
  • REST API understanding

Key Requirements

  • Minimum 3 years of experience
  • High-availability environment background
  • Jira tool usage experience

Work Rights

Not specified

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