Director Of Customer Success

CyberSheath

Remote
**
Own customer outcomes
Drive results through execution
Manage customer success managers
** CyberSheath is seeking a Director of Customer Success to enhance customer relationships and ensure successful outcomes for their clients in the cybersecurity field. The role demands strong leadership, business acumen, and a proactive approach to managing customer success initiatives. **

Job Summary

  • This is a high-ownership, customer-facing role for someone who can think like a general manager and drive results through internal execution and team optimization.
  • CSMs at CyberSheath are the single point of accountability for customers, handling everything from onboarding to project execution and risk escalation.
  • The ideal candidate has strong business acumen, proven leadership skills, an understanding of compliance and cybersecurity, and a relentless focus on execution, retention, and upsell opportunity identification.

Matching Summary

Match Score: 75

** CyberSheath is seeking a Director of Customer Success to enhance customer relationships and ensure successful outcomes for their clients in the cybersecurity field. The role demands strong leadership, business acumen, and a proactive approach to managing customer success initiatives. **

Skills & Requirements

Must-have

  • Own customer outcomes
  • Drive results through execution
  • Manage customer success managers
  • Customer onboarding and project execution
  • Escalate risks with solutions
  • Build strategic customer relationships
  • Conduct business reviews and track KPIs

Nice-to-have

  • Self-motivated and independent
  • Think outside the box
  • Confident 'doers'
  • Strive to do the right thing
  • Self-starters willing to wear many hats

Key Requirements

  • Proven leadership skills
  • Understanding of compliance and cybersecurity
  • Focus on execution, retention, and upsell

Work Rights

Not specified

Tailored Resume

Cover Letter