Servicenow Engineering Manager

Ecolab Pty Ltd

Servicenow architecture and integration
Field service management (fsm) expertise
Genai and nowassist implementation
Lead and mentor technical teams to design scalable ServiceNow solutions across Customer Service, Field Service, and Manufacturing modules

Job Summary

  • Lead and mentor technical teams to design scalable ServiceNow solutions across Customer Service, Field Service, and Manufacturing modules.
  • Drive the adoption of GenAI and NowAssist components while ensuring platform stability through strict coding standards and release management.
  • Translate complex business requirements into actionable engineering tasks with seamless integrations to ERP and CRM systems.

Matching Summary

Lead and mentor technical teams to design scalable ServiceNow solutions across Customer Service, Field Service, and Manufacturing modules.

Skills & Requirements

Must-have

  • ServiceNow Architecture and Integration
  • Field Service Management (FSM) expertise
  • GenAI and NowAssist implementation
  • JavaScript and Glide API development
  • REST/SOAP and IntegrationHub APIs
  • Agile project management leadership

Nice-to-have

  • Customer Service Management (CSM) experience
  • Source to Pay (S2P) module knowledge
  • Manufacturing Connected Operations (MCO)
  • Accounts Payable Operation (APO)
  • Salesforce and SAP integration experience
  • Predictive Intelligence and Workspace

Key Requirements

  • 12+ years IT experience with 8+ years in ServiceNow
  • Bachelor's or Master's degree in Computer Science
  • ServiceNow certifications (CIS-ITSM, CIS-CSM, CIS-FSM)

Work Rights

Not specified

Tailored Resume

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