Base: $18.00 - $19.23ph; bonus/equity: not specifi...
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Troubleshoot basic technical issues
User account management skills
Ticket handling experience
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Iron Bow Technologies is seeking a Call Center Analyst I to provide technical assistance and support to Prince William County employees. The role requires strong customer service skills, the ability to troubleshoot basic IT issues, and a collaborative attitude within a team environment.
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Job Summary
This role provides first-line technical assistance to Prince William County employees by resolving routine IT issues and logging service requests.
The position requires managing user accounts, escalating complex incidents according to SLAs, and ensuring timely updates on service status.
Iron Bow Technologies offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid time off in a culture that values passionate people.
Matching Summary
Match Score: 75
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Iron Bow Technologies is seeking a Call Center Analyst I to provide technical assistance and support to Prince William County employees. The role requires strong customer service skills, the ability to troubleshoot basic IT issues, and a collaborative attitude within a team environment.
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Salary
Base: $18.00 - $19.23/hr; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid time off
Skills & Requirements
Must-have
Troubleshoot basic technical issues
User account management skills
Ticket handling experience
Excellent customer service communication
Ability to follow established procedures
Nice-to-have
Previous customer service or tech support role
Proactive attitude towards maintenance
Strong multi-tasking capabilities
Empathy for end-users
Team collaboration mindset
Key Requirements
Associate's degree in computer related field
Pass PWC Commercial and Police background check
Obtain Windows 10, Office 365, or CompTIA certification within 90 days
Work Rights
Must pass PWC Commercial and Police background check