Product Area Lead - Martech & Orchestration

ING

Australia
**
Martech platforms expertise
Communication decisioning logic
Orchestration engines
** ING is seeking a Product Area Lead for its Martech & Orchestration team in Australia, responsible for shaping customer communication strategies and managing its Martech platforms. The role requires strong leadership in a complex environment, focusing on data-driven decision-making and operational excellence. **

Job Summary

  • Drive the end‑to‑end strategy and governance of customer communication decisioning, ensuring we deliver personalised, compliant and high‑performing communications across all channels.
  • Oversee the Martech ecosystem — integrating platforms, cloud analytics infrastructure, experimentation tooling, and the next‑gen communication engine to build a modern and scalable Martech capability.
  • As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

Matching Summary

Match Score: 75

** ING is seeking a Product Area Lead for its Martech & Orchestration team in Australia, responsible for shaping customer communication strategies and managing its Martech platforms. The role requires strong leadership in a complex environment, focusing on data-driven decision-making and operational excellence. **

Skills & Requirements

Must-have

  • Martech platforms expertise
  • Communication decisioning logic
  • Orchestration engines
  • Real-time decisioning
  • Cloud-based Martech architecture
  • Agile organisation experience

Nice-to-have

  • Customer-centricity
  • Continuous improvement mindset
  • Test-and-learn methodologies
  • Manager-of-managers experience
  • Cross-functional capability uplift

Key Requirements

  • Proven leadership experience in complex technical + business environments
  • Exceptional capability in real-time decisioning
  • Excellent stakeholder-management skills
  • Minimum twelve (12) months in current role for internal applicants

Work Rights

Not specified

Tailored Resume

Cover Letter