Customer Support Associate

UNISYS AUSTRALIA PTY LIMITED

Not specified (assumed to be hybrid or onsite based on the nature of the role).
Receiving and responding to client requests
Creating and tracking service tickets
Communicating with cross-functional teams
Unisys Australia is seeking a Customer Support Associate to assist with Global Field Operations tasks, including managing service tickets, booking client appointments, and ensuring compliance with service level agreements. The role requires a high school diploma and generally less than a year of experience, making it suitable for entry-level candidates. Unisys emphasizes equal opportunity employment and aims to foster an inclusive workplace culture

Job Summary

  • Gains familiarity with Global Field Operations concepts, procedures and methodologies.
  • With guidance, performs routine Global Field Operations duties, including receiving and responding to client requests, creating and tracking service tickets, booking client appointments, and coordinating essential parts.
  • Learns Global Field Operations enhances levels of client satisfaction and assists with special projects as assigned.

Matching Summary

Match Score: 75

Unisys Australia is seeking a Customer Support Associate to assist with Global Field Operations tasks, including managing service tickets, booking client appointments, and ensuring compliance with service level agreements. The role requires a high school diploma and generally less than a year of experience, making it suitable for entry-level candidates. Unisys emphasizes equal opportunity employment and aims to foster an inclusive workplace culture.

Skills & Requirements

Must-have

  • Receiving and responding to client requests
  • Creating and tracking service tickets
  • Communicating with cross-functional teams
  • Monitoring service level agreements

Nice-to-have

  • Gains familiarity with concepts
  • Learns and complies with practices
  • Enhances levels of client satisfaction
  • Assists with special projects

Key Requirements

  • High School diploma or GED required
  • Less than 1 years’ experience

Work Rights

Not specified

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