Customer Success Engineer, Database (2nd Shift)

DigitalOcean

Seattle, United States
Base: $75,200 - $94,000; bonus/equity: eligible fo...
On-site
2-5 years technical support experience
Hands-on postgresql mysql redis mongodb
Strong linux networking cloud knowledge
This role offers the opportunity to deliver high-touch, white-glove support to strategic accounts while building strong technical depth in database systems

Job Summary

  • This role offers the opportunity to deliver high-touch, white-glove support to strategic accounts while building strong technical depth in database systems.
  • Employees will collaborate cross-functionally with Product and Engineering teams to ensure seamless customer outcomes and drive continuous improvement through documentation.
  • DigitalOcean provides competitive compensation including equity, bonus potential, and reimbursement for conferences, training, and education to support career growth.

Matching Summary

This role offers the opportunity to deliver high-touch, white-glove support to strategic accounts while building strong technical depth in database systems.

Salary

Base: $75,200 - $94,000; Bonus/Equity: Eligible for bonus and equity grants; Benefits: Flexible time off, EAP, conference reimbursement

Skills & Requirements

Must-have

  • 2-5 years technical support experience
  • Hands-on PostgreSQL MySQL Redis MongoDB
  • Strong Linux networking cloud knowledge
  • Database fundamentals backups replication tuning
  • Troubleshooting across application database layers

Nice-to-have

  • Open-source project contributions in databases
  • Multi-cloud or hybrid cloud exposure
  • Kubernetes containerized environment experience
  • Infrastructure-as-Code tools Terraform Helm
  • Programming languages Python PHP NodeJS

Key Requirements

  • 2–5 years of experience in technical support or DevOps
  • Database certifications such as Oracle Certified Professional
  • Experience with distributed systems or Kubernetes environments

Work Rights

Not specified

Tailored Resume

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