Team Lead – Fiduciary Operations Billing Team

MARSH MCLENNAN

Kuala Lumpur, Malaysia
Hybrid (minimum three days in the office per week)
Oversee daily operations
Ensure service levels are met
Lead and motivate billing team
Marsh McLennan is seeking a Team Lead for its Fiduciary Operations Billing Team in Kuala Lumpur, Malaysia. The role involves overseeing daily operations, ensuring service excellence, and fostering team development in a hybrid work environment

Job Summary

  • Serve as a first-level leader overseeing the daily operations of a dedicated support team, ensuring established protocols, schedules, and service levels are consistently met.
  • Lead, mentor, and motivate the Billing team to achieve operational excellence and meet performance targets, while acting as a primary point of contact for escalated client and broker inquiries.
  • Drive continuous process improvements by identifying inefficiencies and implementing innovative solutions, demonstrating a strong interest in technology advancements like AI to optimize workflows.

Matching Summary

Match Score: 85

Marsh McLennan is seeking a Team Lead for its Fiduciary Operations Billing Team in Kuala Lumpur, Malaysia. The role involves overseeing daily operations, ensuring service excellence, and fostering team development in a hybrid work environment.

Skills & Requirements

Must-have

  • Oversee daily operations
  • Ensure service levels are met
  • Lead and motivate billing team
  • Manage daily workflows
  • Handle escalated client inquiries
  • Drive continuous process improvements

Nice-to-have

  • Passion for technology and innovation
  • Keen interest in AI
  • Adapt quickly to industry changes
  • Foster a culture of continuous learning

Key Requirements

  • Minimum 6 years of experience in operations
  • 2 years in a Team Lead position
  • Degree holder in Accounting, Finance, or related fields
  • Experience in insurance, financial services, or offshore processing organizations

Work Rights

Not specified

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