Vp, Client Services

Viral Nation

Canada, Canada
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Client satisfaction and growth
Revenue growth and retention
Strategic account management
** Viral Nation is seeking a VP of Client Services to lead and optimize client satisfaction and revenue growth through strategic account management and cross-functional collaboration. The ideal candidate should have over 10 years of experience in client services within a media or digital agency, with a strong focus on relationship-building and operational excellence. **

Job Summary

  • As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.
  • This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.
  • Viral Nation is committed to diversity, equity and inclusion in our agency and welcomes applications from people with visible and non-visible disabilities.

Matching Summary

Match Score: 75

** Viral Nation is seeking a VP of Client Services to lead and optimize client satisfaction and revenue growth through strategic account management and cross-functional collaboration. The ideal candidate should have over 10 years of experience in client services within a media or digital agency, with a strong focus on relationship-building and operational excellence. **

Skills & Requirements

Must-have

  • Client satisfaction and growth
  • Revenue growth and retention
  • Strategic account management
  • Cross-functional collaboration
  • P&L accountability
  • Client relationship management

Nice-to-have

  • Culturally relevant creativity
  • Growth-oriented environment
  • Push boundaries and think beyond
  • AI-first workflows
  • Thought leader at events

Key Requirements

  • 10+ years of experience in client services
  • Experience in media, digital or social/influencer agency
  • Proven experience managing key account metrics
  • Experience working with high-growth companies
  • Strong people leadership experience

Work Rights

Not specified

Tailored Resume

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