Navigator/ Scheduler

The Hammond Care Group

Wahroonga, NSW, Australia
Salary pyckaging: $15,900 annually for living expe...
Strong customer service experience
Effective time management skills
Ability to work independently
This pivotal role serves as the first point of contact for internal staff and external clients regarding HammondCare At Home services

Job Summary

  • This pivotal role serves as the first point of contact for internal staff and external clients regarding HammondCare At Home services.
  • The position requires handling incoming calls to answer enquiries, troubleshoot problems, and link customers to appropriate staff members efficiently.
  • Employees receive salary packaging benefits including up to $15,900 annually for living expenses plus entertainment benefits.

Matching Summary

This pivotal role serves as the first point of contact for internal staff and external clients regarding HammondCare At Home services.

Salary

Salary packaging: $15,900 annually for living expenses; Entertainment benefits: up to $2,650 each year; Additional leave and fitness passport benefits included

Skills & Requirements

Must-have

  • Strong customer service experience
  • Effective time management skills
  • Ability to work independently
  • Problem-solving initiative
  • Excellent computer skills
  • Database management proficiency

Nice-to-have

  • Empathy and active listening
  • Conflict resolution skills
  • Relationship building rapport
  • Understanding of KPIs
  • Script-adherent service delivery

Key Requirements

  • Certificate level qualification in Business Administration, Communications or IT
  • Knowledge of Home Care Packages Program Guidelines
  • Demonstrated experience in customer service or contact centre roles

Work Rights

Not specified

Tailored Resume

Cover Letter