Technical Customer Support Specialist - Mandarin

ElevenLabs

Japan, Japan
Remote
Native or near-native mandarin proficiency
Strong written and spoken english
Technical customer support experience
As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform

Job Summary

  • As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform.
  • This role requires someone who's proactive, technically sharp, and genuinely excited about where AI is going.
  • We offer a truly global team across 30+ countries, with hubs in New York, London, and Warsaw.

Matching Summary

As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform.

Skills & Requirements

Must-have

  • Native or near-native Mandarin proficiency
  • Strong written and spoken English
  • Technical customer support experience
  • Familiarity with LLMs and AI agents
  • Solid understanding of APIs

Nice-to-have

  • Proactive and technically sharp
  • Passionate about AI
  • First-principles approach to debugging
  • Self-directed and high standards

Key Requirements

  • 2-3 years in technical customer support
  • B2B or enterprise experience
  • Familiarity with telephony systems
  • Comfortable reading and troubleshooting code

Work Rights

Not specified

Tailored Resume

Cover Letter