Global Intraday Coordinator

mementor DE GmbH

3+ years workforce management experience
Global multi-region scope management
Real-time performance monitoring skills
This strategic role ensures optimal staffing execution and service level achievement across Resmed's global Customer Service contact center operations

Job Summary

  • This strategic role ensures optimal staffing execution and service level achievement across Resmed's global Customer Service contact center operations.
  • The ideal candidate will continuously challenge the status quo to standardize, simplify, and automate manual intraday processes into scalable AI-enabled workflows.
  • Join a culture driven by excellence that encourages individual expression and thrives on innovative ideas to create new career goals.

Matching Summary

This strategic role ensures optimal staffing execution and service level achievement across Resmed's global Customer Service contact center operations.

Skills & Requirements

Must-have

  • 3+ years Workforce Management experience
  • Global multi-region scope management
  • Real-time performance monitoring skills
  • Advanced Excel proficiency required
  • WFM tools expertise (NICE IEX/RingCentral)
  • Cross-cultural communication across time zones

Nice-to-have

  • SQL and data visualization tool knowledge
  • Lean Six Sigma continuous improvement
  • AI use case development experience
  • Power BI or Tableau dashboard creation
  • Multilingual contact center support
  • Open mindset for technology innovation

Key Requirements

  • 3+ years in Workforce Management
  • Bachelor's degree preferred
  • Experience with global labor laws
  • Proficiency in WFM principles

Work Rights

Not specified

Tailored Resume

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