Kone Corporation is seeking a Coordinator for Order Processing, responsible for customer relationship management, service operations, and people management. The ideal candidate should have strong communication skills and a focus on customer satisfaction while ensuring operational efficiency and technician performance
Job Summary
Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.
Responsible for the delivery of service according to service contract requirements, time limits, KONE quality standards, and local regulations.
Accountable for the performance, motivation, and competence development of assigned technicians, including managing their workload and tools.
Matching Summary
Match Score: 75
Kone Corporation is seeking a Coordinator for Order Processing, responsible for customer relationship management, service operations, and people management. The ideal candidate should have strong communication skills and a focus on customer satisfaction while ensuring operational efficiency and technician performance.
Skills & Requirements
Must-have
Customer satisfaction
Equipment safety and performance
Service contract requirements
Field operations costs control
Technician performance management
Technician motivation and development
Nice-to-have
Innovative and collaborative working culture
Employee engagement
Sustainability
Ethical business practices
Trust and respect among co-workers
Key Requirements
Validates service contract technical terms
Supports maintenance of foreign equipment
Solves technician callout assignment conflicts
Solves and closes open callouts
Reviews callout and service repairs invoices
Timely completion of planned maintenance visits
Planned maintenance scheduling and optimized routing