Customer Banking Specialist Relief - Dandenong Plaza
Southsidecb
Dandenong, , Australia
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves providing options through education and demonstration of in-branch technology and digital banking, while driving a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solution provision
Work in busy retail banking environment
Support customers with credit product applications
Champion risk-adverse culture and procedures
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Holistic customer solution approach
Interest in building a career with CommBank
Support for Aboriginal & Torres Strait Islander applicants
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality