German-speaking Service Desk Supervisor

Unity of Roseburg

Monthly gross 44.200 huf cafeteria; benefits: home...
Hybrid
Strong english and german verbal communication skills
Minimum 2+ years people management experience
Minimum 2+ years customer service environment experience
The Service Desk Supervisor will lead a team to maintain and continuously improve service desk operations while ensuring high-quality customer service delivery

Job Summary

  • The Service Desk Supervisor will lead a team to maintain and continuously improve service desk operations while ensuring high-quality customer service delivery.
  • Responsibilities include planning resources dynamically to maximize performance against SLAs, managing shift rosters, and providing regular feedback on agent performance.
  • The company offers hybrid working support, a monthly cafeteria allowance of 44,200 HUF, private health insurance, and extensive learning opportunities.

Matching Summary

The Service Desk Supervisor will lead a team to maintain and continuously improve service desk operations while ensuring high-quality customer service delivery.

Salary

Monthly gross 44.200 HUF cafeteria; Benefits: Home office allowance, Private Health Insurance Generali Premium Package after 6 months; Base salary not specified

Skills & Requirements

Must-have

  • Strong English and German verbal communication skills
  • Minimum 2+ years people management experience
  • Minimum 2+ years customer service environment experience
  • Hands-on escalation management experience
  • Solid knowledge of ITIL processes

Nice-to-have

  • Additional language skills beyond English and German
  • ITIL certification preferred
  • Customer-first mindset with high-performance attitude
  • Ability to think tactically and strategically
  • Experience with Assessment Center interviews

Key Requirements

  • Minimum 2+ years in people management
  • Minimum 2+ years in Customer Service/IT services
  • Strong English and German communication skills
  • Solid understanding of ticketing/logging systems
  • Working knowledge of MS Office and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter