The Team Lead is responsible for managing the data entry function within Card Operations to ensure accurate, compliant, and timely processing of requests
Job Summary
The Team Lead is responsible for managing the data entry function within Card Operations to ensure accurate, compliant, and timely processing of requests.
This role involves supervising a team, overseeing outsourced vendors, and coordinating with key stakeholders to maintain service standards and regulatory requirements.
Candidates will support automation initiatives and participate in system enhancement activities, including conducting User Acceptance Testing to validate new functionality.
Matching Summary
The Team Lead is responsible for managing the data entry function within Card Operations to ensure accurate, compliant, and timely processing of requests.
Skills & Requirements
Must-have
Lead and supervise data entry team
Ensure regulatory compliance adherence
Manage outsourced vendor performance
Oversee operational risk mitigation
Conduct User Acceptance Testing
Nice-to-have
Experience in card operations reconciliation
Strong stakeholder management abilities
Proactive process improvement mindset
Advanced Microsoft Office proficiency
Key Requirements
Bachelor's degree or equivalent qualification
5–8 years of relevant experience
At least 2 years in a leadership role
Proficiency in advanced Excel formulas and Power Query