Program Manager, Client Services

IQVIA

Base: $66,500.00 - $166,200.00 annualized; bonus/e...
Not specified (assume hybrid based on industry trends)
Call center management experience
Insurance adjudication process knowledge
Pharmacy co-pay claims processing
IQVIA is seeking a Program Manager for Client Services to manage relationships and workflow within their Access or Affordability Support Services Division. The ideal candidate should possess extensive experience in call center management and the healthcare sector, with strong analytical and communication skills

Job Summary

  • The Program Manager supervises daily workflow of staff within specific manufacturer programs while managing relationships with clients and the Access or Affordability Support Services Division.
  • This role requires monitoring call center interactions with patients and providers to ensure accuracy in insurance communication and claim processing.
  • Candidates must possess strong analytical skills to compile research data into reports and presentations for key client updates and quarterly business reviews.

Matching Summary

Match Score: 85

IQVIA is seeking a Program Manager for Client Services to manage relationships and workflow within their Access or Affordability Support Services Division. The ideal candidate should possess extensive experience in call center management and the healthcare sector, with strong analytical and communication skills.

Salary

Base: $66,500.00 - $166,200.00 annualized; Bonus/Equity: Incentive plans may be offered; Benefits: Health, welfare, and other benefits included

Skills & Requirements

Must-have

  • Call center management experience
  • Insurance adjudication process knowledge
  • Pharmacy co-pay claims processing
  • SOP update and version control
  • Client quarterly business reviews

Nice-to-have

  • IQVIA data product proficiency
  • Cross-training in various departments
  • Strong team building skills
  • Change management expertise
  • Multi-discipline project oversight

Key Requirements

  • Bachelor's Degree required
  • Five years relevant work experience
  • Minimum 5-7 years pharmacy or healthcare experience
  • Reside in same country as job location
  • 30+ WPM typing speed

Work Rights

Must reside in the same country where the job is located

Tailored Resume

Cover Letter