Customer Service Lead

Geisert Animal Hospital

Portsmouth, NH, United States
Base: up to $22 ph based on experience; bonus/equi...
Customer service and client communication
Electronic medical records management
Appointment scheduling and reminders
This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental and vision insurance, 401(k) with matching options, paid time off, CE allowance, employee pet discounts, life insurance, and flexible scheduling options.
  • At AmeriVet, we empower team members with resources, support, and opportunities to thrive in their careers while making a meaningful impact in the communities we serve.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.

Salary

Base: Up to $22 per hour based on experience; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Customer service and client communication
  • Electronic medical records management
  • Appointment scheduling and reminders
  • Team recruitment and training
  • Billing and payment processing
  • Operational accuracy and auditing

Nice-to-have

  • Mentorship and coaching skills
  • Empathy and professionalism
  • Positive and team-oriented environment
  • Leadership development focus
  • Patient care knowledge
  • Comfort with scheduling software

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1–2 years leadership or supervisory experience preferred
  • Degree in veterinary or related field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter