Customer Service Representative

BMO

Cranbrook, Canada
$34,750.00 - $44,900.00; not specified; health ins...
Exceptional customer service delivery
Identify customer needs
Provide financial solutions advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, offers advice on digital options, and engages customers in needs-based conversations.
  • BMO is committed to an inclusive, equitable and accessible workplace, offering support and resources for growth and impact.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

$34,750.00 - $44,900.00; Not specified; Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial solutions advice
  • Handle banking transactions and inquiries
  • Offer digital and self-serve options
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving approach
  • Proactive customer engagement
  • Contribute to team objectives
  • Adaptable to changing schedules
  • Passion for helping customers

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales solutions
  • Strong interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter