The IT Support Manager is a critical role in our application support team, responsible for the operational health and performance of our applications
Job Summary
The IT Support Manager is a critical role in our application support team, responsible for the operational health and performance of our applications.
This role ensures high application availability and user satisfaction by swiftly resolving issues, performing root-cause analysis, and collaborating with our development team on fixes and improvements.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Matching Summary
The IT Support Manager is a critical role in our application support team, responsible for the operational health and performance of our applications.
Skills & Requirements
Must-have
application support team
AI and machine learning
scripting languages Python Bash
IaC tools Terraform Ansible
system performance monitoring
incident response planning
large language models GPT Claude
Nice-to-have
engineering-minded problem solving
blameless postmortems
proactive learning new technologies
cross-functional team collaboration
Key Requirements
3+ years relevant technology experience
5+ years team lead or project management experience