Lead a team of Account Specialists responsible for the retention, growth and support of customers in a global software company
Job Summary
Lead a team of Account Specialists responsible for the retention, growth and support of customers in a global software company.
Focus on priority touchpoints, leveraging sales enablement tools and processes including timely and accurate forecasting.
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Matching Summary
Lead a team of Account Specialists responsible for the retention, growth and support of customers in a global software company.
Skills & Requirements
Must-have
Driving renewal and upsell sales
Managing a team of Account Specialists
Retention, growth, and support of customers
Sales enablement tools and processes
Negotiation of renewal and upsell agreements
Nice-to-have
Dealing with ambiguity
Navigating complex situations
Strong command skills
Commitment to quality output
Conflict resolution and problem-solving
Key Requirements
Bachelor's degree
Fluent English
Minimum 5 years of experience managing a team
Experience in driving retention and upselling
Experience in managing a professional team
Experience in developing talent and managing team performance