Lead Patient Service Representative

Advocate Health

Park Ridge, Illinois, US
Base: $21.85 - $32.80; bonus/equity: not specified...
Excellent customer service skills
Revenue cycle guidelines adherence
Medical terminology and billing knowledge
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts

Job Summary

  • Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
  • Functions as lead associate for clerical office operations, preparing weekly schedules, anticipating coverage, and training new staff.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Revenue Cycle guidelines adherence
  • Medical terminology and billing knowledge
  • High volume, multiple task environment
  • Handling difficult callers and patients

Nice-to-have

  • Bilingual in Spanish preferred
  • Ability to motivate team effort
  • Create effective working teams

Key Requirements

  • High school diploma or equivalent
  • 1-2 years in a medical setting
  • 3-4 years customer service experience
  • Basic knowledge of managed care
  • Basic knowledge of medical terminology

Work Rights

Not specified

Tailored Resume

Cover Letter