Technical Service Operations Lead (tso Lead), Kuala Lumpur
Xsolla
Kuala Lumpur, Malaysia
On-site
Incident management experience
Itil knowledge
Observability and monitoring expertise
The role involves coordinating incident response alongside cross-functional teams and driving continuous improvement through post-incident reviews
Job Summary
The role involves coordinating incident response alongside cross-functional teams and driving continuous improvement through post-incident reviews.
Xsolla is a global commerce company helping game developers fund, distribute, market, and monetize their games with robust tools and services.
The position requires passion for driving operational excellence and platform reliability at scale, ensuring uptime of commerce and payment solutions for game developers and players.
Matching Summary
The role involves coordinating incident response alongside cross-functional teams and driving continuous improvement through post-incident reviews.
Skills & Requirements
Must-have
Incident management experience
ITIL knowledge
Observability and monitoring expertise
Technical operations in high-availability platforms
Strong communication skills in English
Nice-to-have
Collaborative and analytical mindset
Operationally driven
Experience with payments, e-commerce, SaaS, or gaming platforms
Ability to coordinate cross-functional teams
Key Requirements
Experience in technical operations, SRE, or NOC environments