Overnight Guest Service Officer

Four Seasons Hotel Sydney

Sydney, Australia
Provide professional, welcoming service
Manage check-in and check-out
Handle guest inquiries and requests
As an Overnight Front Desk Agent, you will be the key point of contact during the night shift, responsible for providing seamless check-ins and check-outs, handling guest requests with care, and maintaining the security and efficiency of our overnight operations

Job Summary

  • As an Overnight Front Desk Agent, you will be the key point of contact during the night shift, responsible for providing seamless check-ins and check-outs, handling guest requests with care, and maintaining the security and efficiency of our overnight operations.
  • Your calm presence, attention to detail, and guest-focused approach will ensure every guest feels cared for and supported, even in the quietest hours.
  • We offer a competitive salary and a comprehensive benefits package, world-class training and development opportunities, complimentary stays at Four Seasons Hotels and Resorts worldwide, complimentary dry cleaning for employee uniforms, complimentary employee meals, and upsell incentives.

Matching Summary

As an Overnight Front Desk Agent, you will be the key point of contact during the night shift, responsible for providing seamless check-ins and check-outs, handling guest requests with care, and maintaining the security and efficiency of our overnight operations.

Skills & Requirements

Must-have

  • Provide professional, welcoming service
  • Manage check-in and check-out
  • Handle guest inquiries and requests
  • Monitor guest activity and ensure safety
  • Maintain tidy front desk and lobby

Nice-to-have

  • Calm presence and attention to detail
  • Genuine passion for guest service
  • Humanity and generosity

Key Requirements

  • Previous experience in Front Office or customer-facing role
  • Ability to work independently during night shifts
  • Strong problem-solving and multitasking skills
  • Excellent communication and interpersonal abilities
  • Flexibility to work overnight shifts, weekends, and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter