Lead the recruitment and support the onboarding & ramp up of team members in the Merchant Care and Merchant Configuration teams
Job Summary
Lead the recruitment and support the onboarding & ramp up of team members in the Merchant Care and Merchant Configuration teams.
Monitor clear KPIs (qualitative and quantitative) to ensure the teams meet onboarding targets and Service Level Agreements (SLAs).
Promote a positive, inclusive, and collaborative work environment, and proactively address team conflicts and issues to maintain high engagement and morale.
Matching Summary
Lead the recruitment and support the onboarding & ramp up of team members in the Merchant Care and Merchant Configuration teams.
Skills & Requirements
Must-have
high-volume operational workflows
compliance integrity
operational output
global policies & best practices
data analysis
English fluency
Nice-to-have
people leader
professional development
operational excellence
high-trust, high-performance culture
AI leverage
Key Requirements
8+ years in Customer Service, Systems Implementation or Systems Configuration or Systems Support