Provide prompt and courteous support to customers via phone, email, or in person, addressing inquiries and resolving issues related to products or services
Job Summary
Provide prompt and courteous support to customers via phone, email, or in person, addressing inquiries and resolving issues related to products or services.
Handle customer complaints effectively, conducting root cause analyses, and implementing corrective actions to prevent recurrence.
Work with cross-functional teams to enhance customer service processes, aiming for increased efficiency and customer satisfaction.
Matching Summary
Provide prompt and courteous support to customers via phone, email, or in person, addressing inquiries and resolving issues related to products or services.
Skills & Requirements
Must-have
Customer support via phone and email
Quality assurance monitoring
Root cause analysis for complaints
Cross-functional team collaboration
Reporting on customer service metrics
Customer relationship management
Nice-to-have
Pioneers of future mobility
Drive change and co-create
Supportive international team
Hybrid work model
Diversity and inclusion focus
Key Requirements
3 years of experience in quality automotive
2 years in similar position with staff coordination
5 years in similar position automotive
IATF-16949
ISO-14001
ISO-45001
MMS
IATF16949 Lead Auditor
Core Tools
FMEA
Problem Solving
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Quality Audits
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