Customer Success Account Manager

Adobe Media and Data Science Research (MDSR) Laboratory

Manage large customer book of business
Drive net arr growth and upsell opportunities
Build relationships from it to c-suite
The role is critical for developing and managing relationships with large customers from the ICX-Reseller book of business while expanding connections into the C-Suite

Job Summary

  • The role is critical for developing and managing relationships with large customers from the ICX-Reseller book of business while expanding connections into the C-Suite.
  • You will drive revenue growth by identifying upsell and cross-sell opportunities for Creativity & Productivity solutions such as Acrobat, Express, and Sign.
  • Candidates must have a proven track record of selling SaaS solutions and the ability to influence multiple stakeholders within a matrixed organization.

Matching Summary

The role is critical for developing and managing relationships with large customers from the ICX-Reseller book of business while expanding connections into the C-Suite.

Skills & Requirements

Must-have

  • Manage large customer book of business
  • Drive Net ARR growth and upsell opportunities
  • Build relationships from IT to C-Suite
  • Execute strategic account plans
  • Conduct outbound prospecting and account reviews

Nice-to-have

  • Experience with Adobe Creative Cloud solutions
  • International sales experience in NA markets
  • Flair for technology and value-selling
  • Ability to lead basic product demos
  • Collaboration with Solution Specialists

Key Requirements

  • 3+ years experience in similar Account Management role
  • MM/Enterprise segment exposure managing large customer sets
  • Bachelor's Degree or Equivalent
  • Experience selling SaaS solutions preferred
  • US Time Zone working hours availability

Work Rights

Not specified

Tailored Resume

Cover Letter