Director, Customer Solutions Operations

Asurion

Philippines, Philippines
Call center operational leadership
Customer service and sales leadership
Developing new leaders
As Director, Call Center Operations you are highly visible, dynamic, and not shy of results

Job Summary

  • As Director, Call Center Operations you are highly visible, dynamic, and not shy of results.
  • You are gratified when setting employees on professional development journeys and consider their achievements your success.
  • Successfully lead up to 500+ call center agents and management team.

Matching Summary

As Director, Call Center Operations you are highly visible, dynamic, and not shy of results.

Skills & Requirements

Must-have

  • Call Center operational leadership
  • customer service and sales leadership
  • developing new leaders
  • establishing and implementing processes
  • instilling best practices
  • goal setting
  • managing daily Call Center performance

Nice-to-have

  • people-oriented culture
  • foster healthy relationships
  • promote healthy work/life balance
  • gratified by employee development
  • exemplifying key leadership traits

Key Requirements

  • extensive Call Center experience
  • operational experience
  • customer service experience
  • sales leadership experience
  • familiar with rapid growth in Call Center environment
  • support large-scale sales team operations
  • proven ability in stabilizing an organization

Work Rights

Not specified

Tailored Resume

Cover Letter