Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience supporting saas
2+ years change management practices
Experience with salesforce and gainsight
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and facilitator

Job Summary

  • This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and facilitator.
  • The successful candidate will manage renewals end-to-end, negotiate contracts, and identify upsell opportunities to maintain revenue streams.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while providing competitive compensation and benefits.

Matching Summary

This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and facilitator.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management practices
  • Experience with Salesforce and Gainsight
  • Proven account management strategic planning
  • Executive level relationship building

Nice-to-have

  • Pricing expertise and critical thinking
  • EPM/CPM or financial ERP space experience
  • Trusted advisor executive presence
  • Sun-drenched optimism and drive
  • Collaborative team culture fit

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of CSM experience for SaaS solutions
  • 2+ years using CRM tools like Salesforce
  • 2+ years of change management experience
  • Ability to manage 50-60 enterprise accounts

Work Rights

Not specified

Tailored Resume

Cover Letter