Service Advisor

Ford of Latham

Latham, United States
$70,000.00-$120,000.00 py
On-site
Customer service
Vehicle inspection
Repair orders
Ford of Latham is seeking an Automotive Service Advisor to join their team, focusing on delivering exceptional customer service and ensuring effective communication between customers and technicians. The role requires a strong understanding of automotive services, with responsibilities including writing repair orders, developing estimates, and maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Benefits include competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, and Wellness Programs.

Matching Summary

Match Score: 85

Ford of Latham is seeking an Automotive Service Advisor to join their team, focusing on delivering exceptional customer service and ensuring effective communication between customers and technicians. The role requires a strong understanding of automotive services, with responsibilities including writing repair orders, developing estimates, and maintaining customer records.

Salary

$70,000.00-$120,000.00

Skills & Requirements

Must-have

  • customer service
  • vehicle inspection
  • repair orders
  • warranty administration

Nice-to-have

  • team player
  • exemplary customer service

Key Requirements

  • Previous Service Advisor experience, preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and a valid driver's license

Work Rights

Not specified

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