Avp, Product Support Analyst (l2 Service Recovery), Compliance Technology
UOB
Central Region, Singapore
L2 service recovery team management
Incident management processes
Technical support experience
The incumbent will be responsible for leading a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems and services
Job Summary
The incumbent will be responsible for leading a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems and services.
This role involves ensuring rapid restoration of services, minimizing disruption, and implementing preventative measures to enhance overall system resilience and customer satisfaction.
Foster a culture of continuous learning, problem-solving, and collaboration within the team.
Matching Summary
The incumbent will be responsible for leading a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems and services.