Advisor Senior, Patient Experience (s)

SSM Health

Oklahoma, US
Remote
Patient experience initiatives
Service excellence
Continuous improvement
SSM Health is seeking a Senior Advisor for Patient Experience to lead strategic initiatives aimed at improving patient, family, and employee experiences. This remote position requires significant experience in patient experience management and leadership, focusing on coaching, data-driven decision-making, and stakeholder engagement

Job Summary

  • This non-clinical leadership role is responsible for advancing the health system by designing, implementing, and sustaining strategic patient experience initiatives.
  • Serves as a high-level coach, facilitator, and project leader, working closely with senior leadership, department managers, physicians, and frontline staff to embed a culture of presence, service excellence, and continuous improvement.
  • Integrates data-driven insights, coaching methodologies, and system-wide frameworks to elevate the patient, family, and employee experience.

Matching Summary

Match Score: 85

SSM Health is seeking a Senior Advisor for Patient Experience to lead strategic initiatives aimed at improving patient, family, and employee experiences. This remote position requires significant experience in patient experience management and leadership, focusing on coaching, data-driven decision-making, and stakeholder engagement.

Skills & Requirements

Must-have

  • patient experience initiatives
  • service excellence
  • continuous improvement
  • data-driven insights
  • system-wide frameworks
  • cross-functional projects

Nice-to-have

  • culture of presence
  • elevate service standards
  • co-design experience strategies
  • lived experiences

Key Requirements

  • Seven years' in a patient experience role
  • Five years in leadership
  • Bachelor's degree

Work Rights

Not specified

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