GE Vernova is seeking a Customer Success Manager for their Controls Europe division, responsible for nurturing customer relationships and driving growth in aftermarket services. The ideal candidate will have significant experience in industrial controls, particularly with GE Controls Products, and will play a critical role in ensuring customer satisfaction and achieving business goals
Job Summary
The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base.
Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.
Matching Summary
Match Score: 85
GE Vernova is seeking a Customer Success Manager for their Controls Europe division, responsible for nurturing customer relationships and driving growth in aftermarket services. The ideal candidate will have significant experience in industrial controls, particularly with GE Controls Products, and will play a critical role in ensuring customer satisfaction and achieving business goals.
Skills & Requirements
Must-have
Manage existing contractual customers
Drive controls aftermarket services growth
GE Controls Products knowledge
Mark VIe control system experience
50% travel required in Europe
Nice-to-have
OT Cyber Security industry experience
Strong oral and written communication
Interpersonal and leadership skills
Analyze and resolve problems
Lead programs and projects
Key Requirements
Master's degree or equivalent knowledge/experience