Technical Support Associate (hearing Care)

Sonova Group

Warrington, United Kingdom
Attractive salary; annual bonus; not specified
On-site
Product and software inquiries
Troubleshoot hearing instrument fittings
Audiological advice
Sonova Group is seeking a Technical Support Associate in Warrington, UK, to provide technical support to hearing care professionals. The ideal candidate will possess an audiology background and strong communication skills, focusing on troubleshooting and customer service

Job Summary

  • Your role will focus on assisting hearing care professionals with product and software-related inquiries — primarily over the phone, but also via email, web forms, and occasionally in person.
  • You’ll collaborate closely with our Audiology and Customer Service teams to troubleshoot issues and provide expert guidance, ensuring our customers receive exceptional support and maintain confidence in Sonova’s solutions.
  • A close-knit, collaborative team with a wealth of experience to share and learn.

Matching Summary

Match Score: 85

Sonova Group is seeking a Technical Support Associate in Warrington, UK, to provide technical support to hearing care professionals. The ideal candidate will possess an audiology background and strong communication skills, focusing on troubleshooting and customer service.

Salary

Attractive salary; Annual bonus; Not specified

Skills & Requirements

Must-have

  • Product and software inquiries
  • Troubleshoot hearing instrument fittings
  • Audiological advice
  • Technical product troubleshooting

Nice-to-have

  • Collaborative team environment
  • Dynamic and varied role
  • Result oriented mindset
  • Independent initiative

Key Requirements

  • Experience in audiology or hearing care
  • Right to work in the UK

Work Rights

Must have the right to work in the UK

Tailored Resume

Cover Letter