Customer Care Representative

Brookfield Residential

Scottsdale, Arizona, United States
Base: $60,000-$70,000; bonus/equity: bonus eligibl...
Not specified (assumed on-site based on job location)
2 years customer service experience
1 year building industry experience
Basic hand tools for minor adjustments
Brookfield Residential is seeking a Customer Care Representative for their Blossom Rock Community in Apache Junction, AZ. The role involves managing customer inquiries, warranty claims, and ensuring customer satisfaction in the homebuilding process

Job Summary

  • The role serves as the primary point of contact for end-user inquiries and post-close warranty claims to ensure customer loyalty.
  • Employees are responsible for conducting pre-orientation walks, managing work orders within specific timelines, and coordinating repairs with trade contractors.
  • The company offers competitive compensation ranging from $60,000 to $70,000 along with comprehensive benefits including medical, dental, vision, and 401(k) matching.

Matching Summary

Match Score: 85

Brookfield Residential is seeking a Customer Care Representative for their Blossom Rock Community in Apache Junction, AZ. The role involves managing customer inquiries, warranty claims, and ensuring customer satisfaction in the homebuilding process.

Salary

Base: $60,000-$70,000; Bonus/Equity: Bonus Eligible; Benefits: Medical, Dental, Vision, 401(k), Paid Leave

Skills & Requirements

Must-have

  • 2 years customer service experience
  • 1 year building industry experience
  • Basic hand tools for minor adjustments
  • Ability to lift 50 pounds and climb stairs
  • Own reliable vehicle for daily travel
  • Proficiency in MS Office applications

Nice-to-have

  • Bi-lingual Spanish, Mandarin, Korean, or Vietnamese
  • Strong negotiation and problem-solving skills
  • Passion for creating exceptional homeowner experiences

Key Requirements

  • Minimum 2 years customer service experience
  • Minimum 1 year building industry experience
  • Must have personal vehicle for daily travel
  • Physical ability to perform field inspections

Work Rights

Not specified

Tailored Resume

Cover Letter