Customer Service-pavas-advance Eng

Concentrix

Jacks, , Costa Rica
Customer service support
Resolve routine problems
Maintain basic knowledge
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • maintain basic knowledge
  • track document information
  • respond to customer inquiries
  • work as a team member

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • adapt to changes quickly
  • tolerance for repetitive work

Key Requirements

  • High school diploma
  • three to six months experience
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Ability to work independently
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter