Bilingual Client Technical Support: French/english

Interactive Brokers Group, Inc.

Chicago, IL, United States
Base: $65,000 to $70,000 annually; bonus/equity: a...
On-site
French and english fluency
Technical support for trading platforms
Troubleshoot desktop and mobile apps
Provide technical and functional support for Interactive Brokers’ platforms including desktop and mobile applications

Job Summary

  • Provide technical and functional support for Interactive Brokers’ platforms including desktop and mobile applications.
  • Assist clients through phone, chats, and tickets, acting as a liaison between internal teams and customers.
  • The company offers a competitive salary, annual performance-based bonus, stock grant, and comprehensive benefits including health and wellness programs.

Matching Summary

Provide technical and functional support for Interactive Brokers’ platforms including desktop and mobile applications.

Salary

Base: $65,000 to $70,000 annually; Bonus/Equity: annual performance-based bonus and stock grant; Benefits: Competitive salary, annual performance-based bonus and stock grant, Retirement plan 401(k) with a competitive company match, Excellent health and wellness benefits, Daily company lunch allowance, Corporate events, Education reimbursement

Skills & Requirements

Must-have

  • French and English fluency
  • Technical support for trading platforms
  • Troubleshoot desktop and mobile apps
  • Problem management for technical issues

Nice-to-have

  • Analytical and methodical approach
  • Initiative and desire to learn
  • Passion for solving technical problems

Key Requirements

  • Bachelor's degree preferred in technical field
  • 1+ years client-facing support experience
  • 1+ years Windows/Mac software support
  • Experience with support ticketing systems
  • Excellent English and French communication

Work Rights

Not specified

Tailored Resume

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