Customer Service Agent - Level 1

Yomojo

Sydney, Australia
Hybrid
1-2 years australian mobile telco experience
Residing within ncr (national capital region)
Voice chat email customer interaction skills
The role involves delivering high-quality customer support across voice, chat, and email channels for Australian mobile and broadband services

Job Summary

  • The role involves delivering high-quality customer support across voice, chat, and email channels for Australian mobile and broadband services.
  • Candidates must possess recent hands-on experience supporting Australian mobile telecommunications customers and reside within the NCR.
  • Success is measured by achieving Customer Satisfaction targets, First Call Resolution rates, and maintaining high call quality scores.

Matching Summary

The role involves delivering high-quality customer support across voice, chat, and email channels for Australian mobile and broadband services.

Skills & Requirements

Must-have

  • 1-2 years Australian mobile telco experience
  • Residing within NCR (National Capital Region)
  • Voice chat email customer interaction skills
  • Troubleshooting mobile network and handset issues
  • Fast typing minimum 60 words per minute

Nice-to-have

  • Experience with TIO case management
  • Exposure to sales and collections interactions
  • Creative problem-solving in fast-paced environment
  • Supporting Australian business clients
  • Proven ability to act as consumer advocate

Key Requirements

  • Minimum 1 year customer service experience
  • 1-2 years recent Australian telco support experience
  • Must reside within NCR
  • Working knowledge of mobile OS and device models
  • Excellent written and verbal English communication

Work Rights

Must be residing within NCR

Tailored Resume

Cover Letter