The CX Manager is responsible for leading cross-functional teams through the execution of strategically aligned customer experiences / journeys
Job Summary
The CX Manager is responsible for leading cross-functional teams through the execution of strategically aligned customer experiences / journeys.
This role blends Voice of the Customer (VoC), analytics, and cross‑functional execution to translate insights into action at scale.
Unum offers a competitive benefits package including health, vision, dental, disability, performance-based incentives, and a 401(k) with employer contribution.
Matching Summary
The CX Manager is responsible for leading cross-functional teams through the execution of strategically aligned customer experiences / journeys.
Salary
Base: $63,500.00-$120,000.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Health, Vision, Dental, Short & Long-Term Disability, 401(k) employer contribution
Skills & Requirements
Must-have
customer journey mapping
Voice of the Customer (VoC) analysis
cross-functional team leadership
customer satisfaction metrics
Qualtrics XM platform
Nice-to-have
customer-first mindset
agile ways of working
customer success stories
Key Requirements
Bachelor's degree in Business, Marketing, Communications, Design or related field
5+ years of experience in customer experience
Experience with CX platforms (Salesforce, Zendesk, Qualtrics, Medallia)
Experience with journey mapping tools (Miro, Vision)
Certifications in Customer Experience or related disciplines